returns & exchanges

RETURN AND EXCHANGE POLICIES

we do not offer free returns and exchanges. the customer is hence responsible for shipping owing to returns and exchanges.

returns and exchanges (subject to availability) will be shipped up to 7 days from when the order is received, subject to being unworn and in perfect selling condition. tags must be intact. please contact crew@planetdsg.com if you wish to return or exchange a product.

all items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. if you receive a faulty item, please let us know via email at crew@planetdsg.com within 7 days of receival as we cannot assist you after this time frame elapses.

DreamStreetGear will only refund the cost of return shipping if you receive a faulty product, or you receive the wrong order. any product with visible manufacturing defects, such as printing and labelling errors or unintentional tears can be described as a faulty product, with final discretion being in the hands of DreamStreetGear. if your item is faulty or incorrect, please inform us via email at crew@planetdsg.com within 7 days of receipt. DreamStreetGear will not be liable to assist you post this time period. please make sure that you have carefully reviewed your cart before placing an order. if you require further assistance, or are unsure about the eligibility of your refund or exchange, please contact us at crew@planetdsg.com and clearly mention your order number.

REFUND

  • refunds will be provided in the form of store credit or product exchange.
  • you will be notified regarding the status of your refund subject to a product inspection post our receival of your order.
  • if your request is approved, you will either be offered store credit (valid for 1 year), or your exchange will be processed within 5 days.

RETURNS

  • returns must be shipped to us within 7 days of delivery date. returns / exchanges shipped after this timeframe will be considered ineligible.
  • to be eligible for a return, your item should be in its original packaging, unused and in the same condition that you received it in with tags intact.

SALE ITEMS

  • sale orders cannot be cancelled once placed and are ineligible for return/refund/exchange.

RIGHT TO CANCEL

DreamStreetGear reserves the right to reject or cancel all/any orders placed on the DreamStreetGear website. this can be for the following reasons:

  • the product is not available / in stock.
  • your billing information is incorrect or not verifiable.
  • your order has been suspected of fraudulent activity.
  • we are unable to deliver to the address provided.
  • in the event of misspelling, pricing or other errors / mistakes on our website.
  • customers will receive another product of their choice / store credit / a refund in this case.

DATA CHECK

DreamStreetGear strives to maintain a high standard of e-commerce security. we may hence investigate the details of suspicious orders before fulfilling them. this investigation may include verification of address and payment details associated with your order. any orders found to be made under fraudulent pretences will be reported.

PRIVACY POLICY

this website and its owners approach user privacy with diligence and ensure that necessary action is taken to protect the privacy of its users. this website complies with all Indian national laws and requirements for user privacy.

RETURN ADDRESS

to return your order, please ship it to:
Planet DSG, 6, MG Road, Hulshur, Camp, Pune, Maharashtra 411001.
returns are subject to being in compliance with our return policy.